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    GIVI

    GIVI S.p.A. - P.IVA 03386690170 Company subject to management and coordination activities by Finvis S.r.l.Tax Code: 03668710985

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    Language: EN

    GIVI
    1. Home
    2. FAQ
    3. Customer Support & Warranty
    1. Home
    2. FAQ
    3. Customer Support & Warranty

    Customer Support & Warranty

    Dedicated FAQ section for GIVI product warranty support

    Argomenti principali
    • What does the warranty on GIVI products cover and how long does it last?
    • Support for Products Under Warranty
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    What does the warranty on GIVI products cover and how long does it last?

    • The warranty complies with the regulations in force in the country of purchase (e.g. Italy – 24 months on all products.)

    • GIVI offers a free warranty extension for selected products via the following link: MYGARAGE - GIVI​

    • The warranty covers manufacturing defects and product non-conformity.

      Damage caused by improper use of the product is not covered.

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    Support for Products Under Warranty

    • For any type of request, you can visit the GIVI website, contact our dealers, or send an email to: info@givi.it.

    • All warranty services are handled through our dealers. GIVI cannot process requests directly from private customers.

    • GIVI support can only be requested through our authorized dealers located throughout the country.

    • Requests are managed according to the following process:

      1. The customer contacts the dealer, reports the issue, and provides proof of purchase.
      2. The dealer submits an official support request to GIVI.
      3. GIVI reviews the request, opens a support case, and authorizes the return.
      4. The item is sent to the GIVI service center.
      5. GIVI repairs or replaces the product.
      6. The item is returned to the dealer.

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    • Shipping costs from the dealer to the service center are covered by GIVI.

    • Once the product is received at our facility, GIVI will carry out repair or replacement within a few days.

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